Q: Do you offer refunds or exchanges?

YES! Yes, we offer refunds and exchanges within 60 DAYS of purchase. To be eligible for a refund or exchange, items must be returned (in most cases) for a full refund. Please note that refunds after 60 DAYS are not eligible. For returns or exchanges, please contact our customer support at: support@actsyl.com for instructions. Refunds will be processed to the original payment method within 5-7 business days of receiving the returned item.

Question 1

My order was marked delivered but it’s not here.

Accepted Answer

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team.

Question 2

How do I cancel my auto subscription?

Accepted Answer

We are happy to assist with instructions on how to cancel your subscription.

1. Login into your account HERE

2. Click SUBSCRIPTIONS at the top of your account.

3. Locate your active subscription in the SUBSCRIPTIONS tab of your account.

4. Click MANAGE SUBSCRIPTION. A popup will display your current subscription and give you options.

5. To Cancel, click CANCEL. To pause your subscription, click PAUSE. Confirm your selection by clicking CONFIRM.

The popup window will automatically close and your updated subscription status will appear in your account with the message: YOU DON'T HAVE ANY SUBSCRIPTIONS YET.

You are all set!

If you have any trouble completing the steps, please contact us at: support@actsyl.com for further assistance.

Question 3

Do you offer refunds or exchanges?

Accepted Answer

YES!

Yes, we offer refunds and exchanges within 60 DAYS of purchase. To be eligible for a refund or exchange, items must be returned (in most cases) for a full refund. Please note that refunds after 60 DAYS are not eligible.

For returns or exchanges, please contact our customer support at: support@actsyl.com for instructions. Refunds will be processed to the original payment method within 5-7 business days of receiving the returned item.

Question 4

Can anyone use Actsyl?

Accepted Answer

Yes, absolutely!

Our formula works to stop hair loss and promote growth through stimulation of the hair follicle for size and production, improved health of hair structures, and blocking of harmful enzymes linked to hair loss - all without affecting hormones.

Anyone who is experiencing hair thinning and loss can use Actsyl.

Question 5

What do I do if my item(s) arrives damaged?

Accepted Answer

We’re sorry your item(s) have damage!

Some items break during shipment. We’ll do our best to help.

Please email our team with an image of your damaged item for further assistance.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

Question 6

How do I skip a subscription shipment?

Accepted Answer

We are happy to assist with instructions on how to cancel your subscription.

1. Login into your account HERE

2. Click SUBSCRIPTIONS at the top of your account.

3. Locate your active subscription in the SUBSCRIPTIONS tab of your account.

4. Click MANAGE SUBSCRIPTION. A popup will display your current subscription and give you options.

5. To skip a scheduled delivery, click PAUSE. Confirm your selection by clicking CONFIRM.

The popup window will automatically close and your updated subscription status will appear in your account.

You are all set!

If you have any trouble completing the steps, please contact us at: support@actsyl.com for further assistance.

Question 7

What results can I expect to see?

Accepted Answer

First, your hair will feel silky within the 10-14 days of use. Over the next three to 4 weeks of use, expect to see less hair falling out into your hands while showering and in your brush.

After six to eight weeks, you will begin to notice fine hair growing in along the part and the hairline. These are hairs in the first stage of the growth cycle, called the Anagen phase. Learn more.(link opens in new tab/window)

After three months of continued use, your hair will begin to look more filled in, thicker, and stronger, as the hair follicles will be larger and hair sheath (external coating) will be stronger near the roots.

Question 8

What if I used an entire bottle and did not see results?

Accepted Answer

If you are unhappy with the results, we will do everything to ensure your satisfaction.

Our products can take time to show results. As Actsyl is a non-invasive treatment, immediate results are never guaranteed. Most customers and our studies have shown that it takes time to see changes in hair thickness and growth.

We do encourage our users to continue using for 60-90 days to get a full assessment of the product and its ability to work for their needs. However, if you feel that you do not want to continue and you have used the entire product, please contact us at: support@actsyl and we will handle your request.

Question 9

How do I apply promo/discount codes?

Accepted Answer

To apply a promo or discount code:

• Proceed to checkout and enter your code in the Discount Code field.

• Click Apply to see your new total before finalizing your order.

• Only one code can be used per order in most cases.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Question 10

How do I update my subscription items?

Accepted Answer

We are happy to assist with instructions on how to cancel your subscription.

1. Login into your account HERE

2. Click SUBSCRIPTIONS at the top of your account.

3. Locate your active subscription in the SUBSCRIPTIONS tab of your account.

4. Click MANAGE SUBSCRIPTION. A popup will display your current subscription and give you options.

5. To change the items in your auto subscription, click SWAP ITEM. Choose the items you would like to receive on a schedule. Confirm your selection by clicking CONFIRM.

The popup window will automatically close and your updated subscription status will appear in your account.

You are all set!

If you have any trouble completing the steps, please contact us at: support@actsyl.com for further assistance.

Question 11

How do I apply Actsyl serum?

Accepted Answer

Actsyl is a liquid serum hair growth formula that contains powerful ingredients that work by applying directly to the roots at the scalp.

The best time to use Actsyl is when the scalp is clean and free of dirt, excessive oils and styling product. The hair can be damp or dry, but not wet. There is no need to rinse off the serum, as it needs to stay on the scalp to work.

I seems to be best to apply before bedtime and leave on the scalp to absorb throughout the night.

Question 12

Do you offer free shipping?

Accepted Answer

We offer fast and free shipping for orders over $29 within the contiguous United States (does not include Hawaii, Alaska, or US territories).

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

Question 13

What happens if I stop using Actsyl?

Accepted Answer

Continued consistent use will always give you the best results. But, if you decide to stop using Actsyl, there are no immediate adverse effects. Over time your hair cycles may return to their previous state, but that depends on your own body and several other factors.

As with any regimen, please consult your doctor for more information.

Question 14

Do you ship to Europe?

Accepted Answer

Yes! We can ship to nearly anywhere in the world. Our goal is to be able to serve customers in any country.

Sometimes it may be more cost-effective to ship products through an alternative carrier than what our automated system chooses in the shopping cart. If you are looking to get Actsyl products in your country and our shipping rate is high, please click here to get help with better rates.

Question 15

What does Actsyl-3 Serum smell and feel like?

Accepted Answer

Actsyl has a silky smooth texture that has a thickness between a medium serum and a conditioner - not too thin and not too thick. It will not run down your scalp while applying and it does not feel sticky or clump your hair together.

Original formula Actsyl-3 has a fresh scent that is not overpowering. For those looking for an unscented version of the same formula, try Actsyl-X.

Question 16

What payment methods do you accept?

Accepted Answer

We accpet all major credit cards including Visa, MasterCard, American Express*, and Discover along with PayPal and Venmo.

If you want to place an order and prefer another payment method, just send us an email at: support@actsyl.com and an agent will help you out.

*American Express may not be accepted on orders under $10.

Question 17

Are your products tested on animals?

Accepted Answer

No way! We will never test on animals.

Question 18

Do you offer expedited shipping?

Accepted Answer

Yes! We do offer expedited shipping for orders. If you are shipping within the US, we offer many options.

USPS Priority Mail - (2-4 business days)

USPS Priority Mail Express - (1-2 business day)

UPS® Ground - (2-3 business days)

UPS Next Day Air Saver®

UPS Next Day Air®

UPS Next Day Air® Early

Pricing varies based on delivery address. Rates are automatically calculated in the shopping cart.

Please keep in mind that the order processing can take up to 48 hours to leave the warehouse. If your order is placed on a Friday after 1 pm EST, then the order will leave on the following business day. Our warehouses are closed on weekends and all federal holidays.

Question 19

Can I use Actsyl while pregnant?

Accepted Answer

Although there are no ingredients in the formula that have been proven to interfere with pregnancy, please consult your physician before using any topical treatments.